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Addressing Implicit Bias Towards LGBTQ+ Patients: Case Scenarios

From the Fenway Institute

A primary objective for health care professionals is to establish solid, trusting relationships with patients in order to promote healthier behaviors. As with other minority groups, when working with lesbian, gay, bisexual, transgender, and queer (LGBTQ) patients, it is especially important to build rapport as a way to counteract the exclusion, discrimination, and stigma that many have experienced previously in health care. Despite our best intentions, however, internal --or implicit--biases may affect the way we talk to and behave with patients. For health care professionals, biases can lead to inequitable care, either through biased clinical decisions, or through communicating bias in conversation with patients.

The following case scenario exercises can be used for self-learning, or can be used to teach health center staff how to identify and address implicit bias related to LGBTQ patients. With an introduction of terms into case examples, access the packet here >

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